Getting help from VERA Support

VERA Support is a verified contact pinned to the bottom of your sidebar. It's a secure, encrypted channel directly to the VERA team.

Open the support channel

Find VERA Support in the sidebar

VERA Support is pinned at the bottom of the left sidebar. It's always there, regardless of which section of the app you're in.

Click to open the channel

Click VERA Support to open your direct, encrypted channel with the VERA team.

VERA Support conversation channel — Your support channel is end-to-end encrypted. VERA's verified credentials appear in the Trust Vault on the right.

Send your message

Type your question, describe the issue you're having, or send feedback. The VERA team monitors this channel during business hours and responds as quickly as possible.

What support can help with

Account and login issues
Vault password and recovery key problems
Questions about verification (KYC/KYB)
Billing and plan questions
Reporting bugs or unexpected behaviour
Feature requests and product feedback

Response times

The VERA team typically responds within a few hours. Please feel free to contact VERA support at any time. For urgent issues — especially account lockout — message the support channel first and also email support@sotru.io.

Frequently asked questions